Are the stones and minerals authentic?
Yes, all our products are carefully selected and come from reliable sources. Each stone, mineral, or fossil is authentic.
Are the stones treated?
Some stones may be polished or stabilized. Any information regarding possible treatment is specified in the product description.
Are the jewels handmade?
Some of our jewelry is handcrafted. This information is indicated in the description of each item.
Do the photos exactly match the products?
The photos are accurate, but since each stone is unique, slight variations in shape, color, or size may exist.
How do I place an order?
Can I order from abroad?Yes, we deliver in France and internationally.PaymentWhat payment methods do you accept?We accept payments by credit card and other secure methods offered on the website.Is payment secure?Yes, all transactions are protected by a secure payment system.DeliveryWhat are the delivery times?Delivery times vary depending on the destination. They are generally a few business days.How do I track my order?A tracking number is sent to you as soon as your package is shipped.Are the products well protected for transport?Yes, each item is carefully packaged to ensure optimal protection.Returns and refundsCan I return a product?Yes, you have a legal right of withdrawal in accordance with current regulations.How do I make a return?Simply contact our customer service to receive the return procedure.Customer ServiceHow can I contact you?You can reach us via the contact form available on the website.How long does it take for you to reply?We generally reply within 24 to 48 business hours.Miscellaneous InformationDo the stones have energetic properties?The indicated properties are based on traditions and beliefs. They do not replace medical advice in any way.Do you offer gift cards?Yes, gift cards are available directly on our website.
When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I order from abroad?
Yes, we deliver in France and internationally.
What payment methods do you accept?
We accept payments by credit card and other secure methods offered on the website.
Is payment secure?
Yes, all transactions are protected by a secure payment system.
What are the delivery times?
Delivery times vary depending on the destination. They are generally a few business days.
How do I track my order?
A tracking number will be sent to you as soon as your package is shipped.
Are the products well protected for transport?
Yes, each item is carefully packaged to ensure optimal protection.
Can I return a product?
Yes, you have a legal right of withdrawal in accordance with current regulations.
How do I make a return?
Simply contact our customer service to receive the return procedure.
How can we reach you?
You can contact us via the contact form available on the website.
How quickly do you respond?
We generally respond within 24 to 48 business hours.
Do stones have energetic properties?
The properties indicated are based on traditions and beliefs. They do not replace medical advice in any way.
Do you offer gift cards?
Yes, gift cards are available directly on our website.
